CyDock v3.1.2 Overview

What is CyDock?

CyDock is a complete solution for service-providing companies of all sizes.  CyDock provides you with complete customer management, a recurring billing system, a powerful support ticket system, ordering processing, and service delivery.  CyDock automates the process of processing orders for your customers and activating their services.

How Does CyDock Work?

The basic initial phase is pretty simple:

1. A Customer comes to your site, selects a service, and moves to the order form.

2. They place an order using the dynamic CyDock Order Form.

3. CyDock calculates the initial charge to the customer based on certain setup conditions such as Plan Setup Fee and Recurring Cost.

4. CyDock uses the payment process configured to charge the customers card.

5. If the card is declined, the customer is returned to the order form and warned to check their information.

6. If the card is approved, the customer's information is added to the client database.

7. CyDock then creates their account on the server and activates their plan.

8. Then CyDock notifies both parties of the new account.

After that is where the real power of CyDock comes in handy.  With the complete support center you are able to handle all your customers support needs quickly and efficiently.  With an easy-to-use billing and customer management platform and you have everything you need to easily grow your company.  CyDock offers so many powerful, useful, and easy-to-manage tools that it takes away all the time spent wasted on menial, redundant tasks, freeing you up to focus on growing your business to its fullest potential. Its like having several extra employees at your disposal!

How Can CyDock Save Me Time & Money?

EASY!  With the CyDock system, your clients are billed and activated automatically!  No more lost sales because it took too long to get their service up No more delay between signup time and activation!  Don't waste any more of your time manually entering credit card orders in a virtual terminal just to have the card declined!  With the easy-to-track support ticket system, you can easily manage all your support reps, calls closed, and issues resolved!  No more lost customers due to slow support!  Track it all!  CyDock even provides technician statistics to see how many calls each support rep has closed month-to-date and year-to-date!

Currently Supported Payment Processors:

• Authorize.net
• Trust Commerce
• BluePay
• PayPal
• PaySystems (Revecom)
• !!^*Support to add your own payment processor^*!!

Currently Supported Hosting Platform For Server Automation

• Ensim (Linux) - 3.x.x
• Plesk (Linux, FBSD) - 5.x.x
• cPanel (Linux, FBSD) - 5

Currently Supported Operating Systems

• Linux (RedHat 7.2 recommended)
• FreeBSD w/ Linux Binary Support

Minimum System Requirements

• Supported OS
• Supported Hosting Platform for server automation support
• Intel 700 MHz Processor or greater (1.0 GHz recommended)
• 256Mb of RAM (512MB recommended)
• MySQL Server, Client, and shared library RPM(s) installed
• Valid SSL and Certificate (OpenSSL)
• JavaScript & cookie enabled browser

What Features Does The Current Version Have?

• Full integration with BluePay and Authorize.net payment processors
• Full integration with the Ensim WEBppliance in REAL TIME!
• Full integration with cPanel in REAL TIME!
• Full integration with Plesk in REAL TIME!
• Uses a powerful MySQL backend.
• 4 levels of administration; Member, Reseller, Staff, and Admin.
• Recurring billing, based on account settings in the client manager.  No blind recurring billing like most virtual terminals!
• Complete invoicing and tracking system.
• Invoices include; due date, ability to make payments on an invoice, payment terms, custom message, and more!
• Complete invoice history for each account
• News Manager, Latest News and Archived News.
• Email all users, or select group of users.
• IP address management and tracking.
• Domain registration and billing support.
• Complete control of staff access.
• Ability to restrict what locations the admin and staff interface can be accessed from.
• Customizable departments, assign access to each area of CyDock through a department.
• Customer Management and Billing
• Sensitive information is securely encrypted on the server using triple CBC 3DES 128bit encryption method.
• Ability to have Special Discounts based on payment cycle, X amount for Semi-Annually and Y amount for annual.
• Discount rates can be fixed rates or percentages.
• Complete technical support ticket system with email notifications.
• See open calls, closed calls, modified calls, support history, technician statistics and more.
• Customers are able to update their billing and contact information through their panel.
• Customers are able to pay invoices or make partial payments at any time.
• Fully dynamic order form!
• The new ordering system uses an html template which you submit in the Settings Manager, then the order form is placed inside.
• Ability to add and modify service plans and special features.
• Charge additional fees for additional services!
• Make one-time charges to a customer's account for any specialty service
• AND MUCH, MUCH MORE!

*Payment Processor must be a standard merchant account and can not be a third party processor using a postback feature.